• I don’t know a lot about tea but I want to learn. How do I select a tea that I’ll like?

Much like choosing dishes from a menu, start by selecting a few tea samples that appeal to your taste buds. First decide whether you prefer caffeine, then think about the flavor profiles you enjoy, such as mango, vanilla, or even chocolate. We even offer a chocolate-flavored tea for a delicious twist.

• How do I make loose leaf tea?
  

It’s a simple and rewarding process. Place two generous teaspoons of tea into a mesh strainer, either ours or one you already have. Pour hot water over the leaves and set a timer following the instructions on your Teadaytea pouch. When the timer rings, carefully lift the strainer, pause to admire the transformation, and savor the vibrant flavors of your freshly steeped, whole-leaf cup.

• What is the best way to store loose leaf tea?
  

To keep your tea at its best, store it away from heat, light, and air. When you are ready to steep a cup, check that your water temperature and steeping time match the recommendations on your Teadaytea pouch.

• What does the “Best By” date mean on my tea?
  
  Tea doesn’t expire in the way perishable foods do, but it gradually loses freshness over time. The “best by” date marks when the tea’s flavor and aroma are expected to be at their peak. Most teas are best enjoyed within one to two years, though they remain safe to drink beyond that if stored properly. You may notice a milder taste or aroma after this date, but it’s still perfectly fine to enjoy unless there are visible signs of spoilage, such as mold or an off smell.

• I tried a tea I loved but can’t find it. Can you make it for me?

Most likely yes. If we don’t have the exact blend, we can create something very close. Please Contact Us through our message form and we’ll work with you to craft a special blend. We always enjoy discovering new tea ideas, so thank you for sharing.

• Can I order more tea than the sizes listed on your site?

Yes. Please Contact Us through our message form and we will arrange your larger order and ensure it ships quickly.

• Where does your tea ship from, which carriers do you use, and how long will my order take to ship?

All Teadaytea orders are packed with care in our eco-friendly mailers and boxes and ship from our facility in New York. We use USPS, UPS, or FedEx depending on your location and the most efficient route. Orders are typically processed and shipped within 1–3 business days.

• Can I return my order?

Because our teas and other consumables cannot be resold, we’re unable to accept returns on tea, tisanes, or food items. If something isn’t quite right, please Contact Us and we’ll be happy to help you find your next favorite tea.

Unused teaware may be returned or exchanged, see our full Shipping & Returns page for details.

• Do you offer gift certificates / gift cards?

Yes. We offer digital gift cards that can be purchased in a range of amounts and delivered by email. They never expire and can be used toward any Teadaytea purchase.

• Can I order a customized gift for my special someone?
  

Certainly! Please Contact Us through our message form and we will connect with you to help select the perfect tea and teaware gift for your special someone.